Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nytdcvoutrfb986536@gmail.com. Please note that returns will need to be sent to the following address: 411 W MARKET ST APT B
WARRENSBURG, MO 64093

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nytdcvoutrfb986536@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nytdcvoutrfb986536@gmail.com.

We hope you'll be happy with your purchase, but if not, you're welcome to return it to us, subject to the following terms:

📆 Returns can be initiated within 14 days of receiving your purchase, and must be posted within 14 days of your return approval.
 

🔍 Returned items must unworn, unwashed and be in the same condition as they were when sent. This does not include the removal of an item from a plastic bag, but it does include the removal of tags. Footwear must be unworn and returned alongside the box and any relevant accessories. We reserve the right to refuse or diminish refunds if an item is returned in a worse condition than described at purchase.

🛑 The following items are exempt from these terms and we are unable to accept them back unless faulty:

underwear (inc. undershorts, skins, compression shirts etc.), swimwear, flip flops, bathrobes, towels

 

🚚 Returns are made at the purchaser's expense.

For now, returns must be shipped with your local postal service or a carrier of your choosing, but we will be offering shipping labels for ease in the near future.

Please ensure your parcel is sent on a tracked service as we cannot accept responsibility for return parcels that are lost or not received when shipped in this way.

💰 Refunds can be issued to your original payment method or provided as a voucher for future use on our website.

Vouchers can be used for any purchase on our website and do not expire.

🔃 Unfortunately we cannot currently process exchanges.

⏱️ You will receive a notification when your return parcel arrives at our warehouse, and another when your return is processed. It can take up to 7 working days for your return to be processed once it has arrived.

 

THE PROCESS

Before continuing, please ensure the item or items you wish to return adhere to the above terms. 

🤦 If there is a problem with your purchase please contact us before initiating the returns process.

You will be asked to confirm your order number and the email or postal code associated with the purchase.